Frequently Asked Questions
Do I need prior experience to start?
No. Our beginner courses assume no prior plumbing experience. We start with tool safety, fixture anatomy, and basic leak checks before progressing to repairs.
Are the courses aligned with plumbing codes?
We reference common US code principles to teach safer decisions. We do not replace local authority guidance; always verify with your jurisdiction before performing work.
What tools do I need?
You can begin with a basic set: adjustable wrench, slip-joint pliers, utility knife, PTFE tape, and a small level. Advanced modules list additional tools such as a torch kit or press system.
Do you provide certificates?
Yes. Upon completion, you receive a digital certificate of completion. It is not a license and does not replace apprenticeship or state requirements.
How long do I have access?
Unless stated otherwise, you receive 12 months of access to the course materials, updates, and downloadable checklists.
What is your refund policy?
If you are not satisfied within 7 days and have completed less than 20% of a course, contact us via the form for a review. We aim for fair outcomes without false urgency.
Is there instructor support?
Yes. You can submit questions via the contact page. We prioritize safety and clarity when responding, often linking to relevant modules.
Can teams enroll together?
Yes. We support team enrollments and can recommend tracks by role. Contact us with your team size and timeline.